What should I do if my order is delayed?

Steps to take if your order is delayed.

Updated 10/22/2024
1 min read

If your order is delayed, please follow these steps:

  1. Check your order confirmation: Ensure the delivery time frame hasn't been exceeded.

  2. Contact Customer Service: Reach out to us through email at [email protected] or via our other available channels with your order number for assistance.

  3. Delivery Tracking: If tracking is available, kindly check the status of your order.

We'll work quickly to resolve the issue and ensure your order reaches you as soon as possible.

Medical Disclaimer

This medical information is provided for educational purposes and should not replace professional medical advice. Always consult with your healthcare provider before making treatment decisions.

For medical emergencies, call 911 or contact the Philippine Red Cross at 143, or visit your nearest hospital emergency room. For complete emergency contact information, visit the Philippine Emergency Hotline Directory or the DOST Emergency Hotline Directory.

Individual medical situations vary significantly. This information does not constitute medical advice or create a doctor-patient relationship with GoRocky or its healthcare providers.