How long will delivery take?

At GoRocky, we strive to ensure that your orders are delivered promptly and efficiently. Below is a detailed guide on our delivery times based on your location:

Standard Delivery Times

Metro Manila:

• Processing Time: Orders are typically processed within 24 hours of prescription approval.
• Delivery Time: Once processed, deliveries within Metro Manila usually take 2-3 business days.
• Express Delivery: For urgent orders, we offer express delivery in Metro Manila, which can be completed within 1-2 business days for an additional fee.

Outside Metro Manila:

• Processing Time: As with Metro Manila, orders are processed within 24 hours.
• Delivery Time: Depending on your location, deliveries outside Metro Manila can take 3-7 business days.

Factors Affecting Delivery Times

While we aim to deliver within the specified time frames, certain factors may affect delivery times:

• Holidays: Public holidays may cause slight delays in processing and delivery times. We will communicate any potential delays to keep you informed.
• Weather Conditions: Severe weather conditions might impact delivery schedules. We work closely with our courier partners to minimize disruptions.
• Unforeseen Circumstances: Unexpected events, such as strikes or natural disasters, may cause delays. In such cases, we will keep you updated and work to resolve the situation as quickly as possible.

Delivery Confirmation and Communication

• Real-Time Tracking: Once your order is dispatched, you'll receive a tracking number via SMS, allowing you to monitor your shipment's progress.
• Delivery Rider Contact: On the day of delivery, our delivery rider will contact you to confirm the delivery time and address.
• Customer Notifications: Any changes to your delivery schedule will be promptly communicated to ensure you are aware of the latest status of your order.